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Check in Procedures

Opening Times

We have staff on hand 7 days a week. The office opening times are:

Monday to Thursday 9.00 am until 5.00 pm
Friday 9.00 am until 4.00 pm

All check in instructions are sent to you the day before you arrive. If you have not received these please call us before the office closes on the day of your arrival. We send the instructions depending how you booked as follows:

Check in is from 4.00 pm. All apartments collect their keys from the boxes at 62 Bootham Crescent YO30 7AH (except the luxury apartments that collect theirs from the 31 Bootham YO30 7BT).

Please note that you must check in before 10 pm. Our emergency cover partners, Eboracum, can only support check in queries out of office hours. They can be contacted on 01904 295520.

We have emergency cover outside of these times, details are available at the apartments.

Bag Drop Off

If you need to drop your bags off when you arrive in York we recommend using Yorbag.  This is a local company located near The Minster that will store your baggage, prices start from £3 up to £5 for the day. Please follow this link: yorbag or call +44 (0)7561852654 to book.

Please note that we do not have the space to allow you to store your bags prior to check in or post check out.

Check in procedures

Please check in using the key boxes outside number 62 Bootham Crescent YO30 7AH. Note, if you are staying at our luxury apartment the key box is in a different location, 31 Bootham YO30 7BT, detailed in the check in instructions we send you.

Our apartments are all self check in to provide you with maximum flexibility. You can access your keys any time after the stated check in times above. The key boxes are all the same type and instructions for how to use them are below.

To help you use the key safes there is a demonstration below:


1) Locate the KeySafe on the wall.


2) Slide down black cover to reveal lock code dials.


3) Key in access code number and pull down lever at left of dials to open.


4) Remove keys, close door and reset code.

Please click on this link for a list of questions and answers relating to your apartment

Check Availability

60 Bootham Crescent, York, YO30 7AH

T: +44 (0)1904 639923

E: [email protected]