Covid 19 Cancellation Policy
We have tried to be as fair as possible to both our customers and our team here at Clearly Apartments. I hate the idea of people having to pay money and getting nothing in return, but equally hate the idea of my team, all of whom have been with me for many years, suffering as a result of sudden changes in government policy. With these factors in mind, I have created the following policy for all cancellations made as a result of COVID 19 restrictions imposed upon York and upon our business:
- Bookings made directly with us: customer can cancel for free with no penalty if customer has not yet paid. If payment has already been made, customer can transfer booking to future dates free of charge.
- Bookings made via third parties: The terms of the contract will be enforced as normal i.e. payment will need to be made where the time for cancellation has passed. We will however allow the guest a credit against a future booking for the full value of the booking less any associated fees (e.g. Booking.com commissions). The guest will be allowed one further booking in our calendar. If these new dates are also cancelled by the guest or as a result of government action, then we will not carry the credit forward and all monies paid will be lost.